Stable subscription

Terms and conditions

These terms and conditions apply to Isfaxi’s annual stable subscriptions and one-time listing boost purchases.

Last updated 21 August 2026

1. The company behind Isfaxi

Isfaxi is an online marketplace for Icelandic horses. A stable subscription is a digital visibility service on Isfaxi and does not make Isfaxi a party to purchases, sales or other agreements between users.

2. Subscriptions and prices

Isfaxi offers the following annual subscriptions. The prices below are the total price for one billing period in Danish kroner, including VAT and other taxes where applicable. No separate payment fee is charged.

The Stable Profile also includes featured Map Placement. Map Placement requires the stable to have saved a location that may be shown publicly. Isfaxi cannot guarantee a particular position, ranking, number of views or sale.

A standard account includes one listing in the Horse for Sale category per rolling 30-day period. Map Placement includes 10 and Stable Profile includes 30. Other categories are unlimited. Sold and deleted horse listings count toward the period limit. Editing and relisting do not use another credit. Changing a listing from another category to Horse for Sale uses one credit. Existing listings remain when a subscription expires.

Extra horse listings

One extra listing credit in Horse for Sale costs DKK 39, including VAT as a one-time payment. The credit does not expire and is used after included credits have been used. A used credit is not restored if a listing is sold, deleted or moved to another category. Boosting is purchased separately. If a full or partial refund is confirmed, any unused credit is cancelled; listings already created are not automatically deleted.

The listing credit is delivered after payment is confirmed and you make a separate request for immediate delivery. Questions about withdrawal or refunds can be sent to [email protected].

2a. Listing boost

A listing boost is a one-time purchase for DKK 49, including VAT for 7 days from confirmed payment. The listing is marked as featured and may rotate on the homepage, among relevant search results and on listings in the same category. Placements are shared with other featured listings. No specific page or position is guaranteed. The boost does not renew automatically. Pausing, selling or deleting a listing hides it but does not extend the boost period. If a full or partial refund is confirmed, the boost ends. Isfaxi does not guarantee a specific number of views, enquiries or a sale.

The boost starts immediately after payment is verified if you actively requested delivery before the withdrawal period ends. Consumers generally retain a 14-day right of withdrawal for the service. If you withdraw, Isfaxi may charge a reasonable proportionate amount for the part of the boost period already delivered. The request for immediate delivery is obtained separately during checkout and is not based solely on your general acceptance of these terms.

3. Ordering and entering into an agreement

1. Order

   You choose a subscription, review the information shown immediately before payment, accept these terms and approve the payment agreement. You must be at least 18 and entitled to enter into the agreement on your own behalf or on behalf of the stable.

2. Payment obligation

   By selecting the button that indicates a payment obligation, you agree to pay the displayed annual price and set up a recurring payment agreement. The agreement is entered into only when Isfaxi sends an order confirmation to the email address linked to your account.

3. Stable profile approval

   Isfaxi may review profile information before publication to protect the marketplace from misleading, unlawful or offensive content. If Isfaxi cannot provide the selected service, the agreement is cancelled and any payment already received is refunded.

4. Payment and annual renewal

1. Payment method

   Payment is made through the payment solution offered by Isfaxi at checkout as a recurring payment agreement. Isfaxi does not receive or store your full card or MobilePay details.

2. Billing period

   The subscription is paid in advance for 12 months at a time. The first payment is collected when the agreement is entered into. After that, the applicable annual price is charged on or around the anniversary of the first payment until the subscription is cancelled.

3. Failed payment

   If a payment cannot be completed, Isfaxi will try to notify you by email and may make a limited number of retries. If the subscription remains unpaid, Isfaxi may pause the paid visibility or end the subscription after reasonable notice.

4. Changes to prices and terms

   Isfaxi will notify you of material changes, including price changes, at least 45 days before they take effect, using the email address linked to your account. If you do not want to continue under the changed terms, you may cancel the subscription before the changes take effect.

5. Cancellation and pause

You may cancel the subscription in writing at [email protected]. Please include the account email and stable name in your message. Isfaxi will confirm receipt by email.

Consumers may cancel an ongoing agreement in accordance with the mandatory rules of the Danish Consumer Contracts Act. As a general rule, a consumer may cancel after five months with one month’s notice to the end of a month. If a consumer’s cancellation takes effect before the end of an annual period already paid for, Isfaxi will refund the proportionate amount for the period after the termination date.

The same cancellation option applies to business customers unless otherwise expressly agreed in writing. Cancellation stops future charges; profile and map visibility end on the stated termination date.

6. Consumer right of withdrawal

If you buy as a consumer, you generally have a 14-day right of withdrawal from the date the agreement is entered into. You may withdraw by sending a clear notice to Isfaxi at [email protected] or by using the standard form below.

If, when ordering, you expressly ask for Map Placement or a Stable Profile to begin before the withdrawal period ends, and the service has started, Isfaxi may charge a reasonable proportionate amount for the service delivered up to your notice of withdrawal. Isfaxi will refund any remaining amount no later than 14 days after receiving the withdrawal notice, in accordance with the rules that apply to the specific service.

7. Your account and content

You are responsible for ensuring that the information, images, contact details and locations on your profile are accurate, up to date and that you are entitled to use them. You must not upload content that infringes others’ rights or is unlawful or misleading.

You retain the rights to your content, but grant Isfaxi a non-exclusive right to display it, adapt its size and format, and promote it as part of your profile, listings and the Isfaxi marketplace for as long as necessary to provide the subscription.

8. Isfaxi’s role and liability

Isfaxi provides contact and visibility. Isfaxi does not own, sell or inspect the horses, goods or services offered by users, and is not responsible for agreements between users or information provided by a user.

Isfaxi works to keep the service stable but may carry out necessary updates, maintenance and security measures. Isfaxi is liable under the general rules of Danish law, and nothing in these terms limits rights that cannot lawfully be limited.

9. Personal data

Isfaxi processes personal data to create and manage your account, provide the subscription, handle payment and offer support. Read more in Isfaxi’s privacy policy.

10. Complaints and governing law

If you have a complaint, please contact Isfaxi first at [email protected]. If you are a consumer and cannot resolve the matter with Isfaxi, you can explore your options with the Danish Consumer Complaints Board.

Danish law applies unless mandatory rules in the country where you live as a consumer provide stronger protection. These terms do not limit mandatory rights under Danish or EU consumer law.