Personal data
Privacy policy
This page explains how Isfaxi processes personal data when you use the marketplace, create an account or use a stable profile.
Last updated 6 August 2026
1. Data controller and contact
Isfaxi
CVR no. 41984619
Lejrvej 4A, 3500 Værløse, Denmark
Email: [email protected]
Isfaxi is the data controller for the processing described here. Email us if you have questions or want to exercise one of your rights.
2. Information we process
| Situation | Information | Purpose and legal basis |
|---|---|---|
| Account and login | Firebase user ID, email address and information you add to your account. | To create and secure your account and give you access to your own listings. This is necessary to provide the service to you. |
| Listings and stable profile | Content you enter, such as names, listing text, images, prices, contact details, addresses or map locations, and stable details. | To display and manage the marketplace and the profile you ask us to show. Information you publish is visible to visitors on Isfaxi. |
| Favourites and notifications | The links between your account and listings or stables you follow, and notifications about changes. | To provide a feature you actively chose. Notifications are generally deleted after 30 days. |
| Payment and subscription | Order, subscription and payment references, and necessary payment status information. | To enter into and manage a subscription agreement, process payment and document the agreement. Isfaxi does not receive or store your full card number. |
| Support and security | The content of your enquiry and technical log information needed for operation, troubleshooting and preventing misuse. | To answer enquiries, keep the service running and protect Isfaxi based on our legitimate interest in a secure and reliable service. |
3. Retention
We keep account, listing and stable information while your account or published content is active, and afterwards only as long as needed for support, security, legal claims or legally required records. Favourites are deleted when you remove them or close your account. Notifications are generally deleted after 30 days. Payment and subscription information is kept only as long as necessary for the agreement and applicable accounting and limitation rules.
4. Service providers
We use processors to operate the service. They process information only on our instructions and for these purposes:
- Google Firebase for user login and account administration.
- Cloudflare for image storage (R2), protection against automated abuse using Turnstile, and—when you choose AI translation—to generate a draft from the listing or stable story text you submit. We do not send account or contact fields as part of that request. Cloudflare states that Workers AI customer content is not used to train models. See Cloudflare Workers AI data usage and Cloudflare’s Turnstile Privacy Addendum.
- Hosting and operations providers that deliver and protect Isfaxi’s web service, including PostgreSQL for favourites and notifications.
- Vipps MobilePay or PensoPay, if you enter into a payment agreement. The payment provider processes payment information under its own role and terms.
Some providers may process information outside the EU/EEA. If so, we use a lawful transfer mechanism and relevant safeguards.
5. Maps and public information
When you create a listing or stable profile, you choose what content to publish. An address or map location saved as part of a published listing or profile may be shown on Isfaxi. Do not share information you do not want to make public.
6. Your rights
You may request access to your information, have inaccurate information corrected, have information deleted when the conditions are met, restrict processing, object to processing and receive information you provided to us where that right applies. Contact us at [email protected]. We may ask for information that allows us to verify your identity.
You may also lodge a complaint with the Danish Data Protection Agency if you believe the processing of your information is unlawful.
7. Changes
We may update this policy when the service or rules change. The current version is always available on this page. Where material changes affect active accounts or subscriptions, we will notify you directly as appropriate.